Return and Refund Policy

We highly appreciate and thank you for shopping with ADJewellery. We are committed to providing premium and trending jewellery online with a smooth and secure shopping experience. Please review our Return & Refund Policy to understand your rights and obligations.

Returns

• We accept returns within 7 days of delivery.
• The product must be unused, undamaged, unaltered, and in its original packaging with all tags intact.
• Customized or engraved jewellery is non-returnable unless it is defective.
• You must contact us with complete order details to initiate the return.

Eligibility for Return

Your return request will be accepted under the following conditions:

• You received a damaged or defective product.
• Wrong product received.
• Quality issues verified and approved by the company.

Non-Returnable Items

• Engraved or customized jewellery
• Promotional items and gift cards
• Items purchased under clearance sale or final sale

Refunds

• Once the returned item is received and inspected, you will be notified regarding approval or rejection.
• If approved, the refund amount will be processed to your original payment method within 2 days.

Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.
• Share photos or videos of the defect for quick verification and resolution.
• A replacement will be arranged, or a full refund will be issued.

Refund Not Applicable When:

• The product is used.
• Original packaging is missing or damaged.
• Return is requested after the allowed period.
• The product is customized, engraved, or purchased during a clearance sale.

Exchange Policy

We offer exchanges for:

• Size issues (if applicable)
• Design preferences (one-time only)

If there is a price difference in the exchanged item, it will be adjusted accordingly.

Contact Us

If you have any questions regarding our return, refund, or exchange policy, please contact us:

Phone: +91 76781 83563
Email: support@adjewellery.com